Archive for the ‘adwords’ Category
Thursday, January 28th, 2010
 Google Adwords with her seemingly targeted traffic, easygoing daily budgets, and conservative broad matching makes you think you have found the perfect solution to your marketing needs.
Then as you get to know each other and start to build what you think is a trust-based relationship, she slowly goes completely crazy. Like bad movie psycho girlfriend crazy. Make a wrong move and she’ll set your wallet on fire with bad content network traffic, ridiculously liberal extended broad matching, and possibly throw all your clothes out the window onto the lawn because she caught you messing around with Yahoo Search Marketing or Bing. If you catch her talking about how she wants to optimize or automate your relationship grab your wallet and run for your life!
Okay so the opening is a bit dramatic, but this is a boring topic and starting with a little humor and wit makes it easier to learn. There is no proof that Google actually has a gender but it certainly has a personality and most of its bad behavior is linked to how you trained it. There is no doubt that Adwords gets more complicated as your relationship with it grows and so today let’s talk about how it learns and grows with you.
The normal course of evolution of an Adwords Account starts something like this. Someone throws a bunch of keywords into an ad group, writes a quick generic ad, adds a few dollars to the budget, and pulls the trigger. This is followed quickly by a couple of searches to confirm your genius and mastery of the Adwords System because just like magic your ads appeared as you knew they would. So you walk away thinking to yourself “That was easy” but that was only the first pitch of the game. This is a huge mistake because from the second the account starts Adwords is learning about you and if you disrespect Adwords it will get offended and it can get real rude with your wallet.
If you want to play Adwords professionally you have to understand Google, and Google wants to create the best possible SERP (Search Engine Results Page). This is incredibly important to Google and unlike a regular business the quality of the SERP is more important to Google than your money. Adwords is 50% of the most important web page on the planet so it is no surprise that if you do not help them help you, they will hurt you. Adwords is only slightly less complicated than space travel, programming all the features of your phone, or nuclear cold fusion and there are thousands of rules, guidelines, policies, and advisory comments. Since even partial coverage of this topic would fill a book I just picked a few common ones to make the point.
Rule 1: First Impressions Count
You never get a chance to make a second first impression and Google never forgets its history. If you start your relationship by just throwing keywords around without any thought then you are disrespecting the system and you teach it to treat you that way. The right way is start your relationship with Adwords is slowly and carefully building your traffic one layer at a time. Go after only the best quality words and buy only the ones that really apply to your business. You can get more liberal and go after broader traffic as the relationship develops but initially try being on your best behavior and help Google create a better SERP with an ad group that is absolutely on-target.
Rule #2: Impressions are NOT FREE!
The term PPC (Pay per click) makes some people think that impressions are free and they could not be more wrong. Just because you pay by the click does not mean that impressions are free and this can be hard for some folks to understand. As they say the truth is in the math and here is how the math works. Your CTR (Click through rate) is clicks divided by the impressions so you can change the CTR by changing the clicks or the impressions. Since CTR is a major factor in your quality score extra impressions drive down the CTR and with it your quality score. Seeing as your bid consists of your money times your quality score impressions do cost you real money. The general rule is that you want all the impressions you need but no more than that.
Rule #3: Words are special
One of the most complex issues with Adwords has to do with the multiple definitions of a word and more times than not it is the context of the word. Somehow English readers can tell the difference between how to read a document and how they read the document. Same word but different context and this happens much more than you think.
My all time favorite word for this is pearl because depending on context the word can be so many things. There pearls of wisdom, pearl jam, pearl harbor, pearl jewelry, pearl paint, pearl flip, aunt pearl, and many more. So this word can be a concept, rock band, tropical island harbor, jewelry, color, cell phone, or a person. The use of an apostrophes and plurals makes this even more fun!
A great tool for understanding how this impacts your keywords is Google Insights for Search
http://www.google.com/insights/search/
What I like to do with this tool is look at how the use of the word breaks down for the use I have in mind. I did this recently for a client and we came to realize that while we wanted a specific word only 2% of the traffic actually applied to their business. This helped to explain why we were having such a problem with the CTR and quality score. If you start with 98% of the searches not related to your use of the word, you’re going to have a problem!
Rule #4: Adwords is simple, except for the details
Adwords lives where people, language, and technology collide and it is not always pretty. Conceptually Adwords is easy but when you get down to the details there are thousands of tradeoffs that you have to make. Fundamentally they boil down to a balance between quality and quantity. Generally speaking as quality goes up quantity goes down and the trick is to find the right balance because there is no right or wrong answer. I frequently have this discussion with clients about the balance between the multiple choices they have in keyword selection, ad copy, and landing pages.
Posted by Bob Dumouchel in adwords | 1 Comment »
Wednesday, September 9th, 2009
 Google likes to come up with new and helpful tools to make it easier to manage an Adwords account to reach their goals. Wait what? Yup, most of the suave little tools they come up with are tilted in their favor not yours! Like I’ve said before Google is just like Vegas, the house always wins. The more information they give you, the more paranoid you feel about how much you are bidding. The First Page Bid info that was launched a while back basically gives you what they want you to bid to get on the first page of search results. Can you get on the first page for less? Oftentimes yes. Will most people just blindly believe the First Page Bid and apply it directly to their account without testing it? Oftentimes yes. Apparently this was such a hit with the accounting department they decided to up the ante and introduce the Bid Simulator. Now they’re leveraging impressions against your bid in an effort to extract more money from your wallet. Tread lightly with this one kids!
So here’s an example of the Bid Simulator for you to check out. This is out of a fairly competitive national campaign. The estimator is not bad when you compare it to real life, we did get 87 clicks at the current bid with a solid position 1.1 and a 4.52% CTR. However the tool is recommending increasing the bid to $7.97 from $3.01 which is a whopping 165% increase. For the extra money we get an additional 450 impressions and 17 clicks with a 3.7% CTR (notice they don’t do that math for you) which is much lower than the current performance. Since CTR is a large part of quality score, the likely effect of this will be to drive your quality score down resulting in a need for a higher bid to hold your current position. By the way, look at how easy it is to just pick a button to make the change… compare that with the click maze required to turn off the Content Network. < sarcasm >Weird that one would be so much easier than the other. < /sarcasm >
So here’s my big question: where are all these extra impressions coming from? I mean I’m not losing them to position, improving on position 1 is somewhat problematic, so what’s up? Break out your tinfoil helmets; I have 2 (conspiracy) theories about it.
1. Google is holding impressions hostage
So my first theory is that even though your current bid is totally adequate, Google thinks it’s not enough. They let you rank highly when you serve, but they hold back on how many impressions you get. If you’re going to get the rest of the impressions you’re going to have to bid what they want you to bid. The price of the impression ransom is right there in the Bid Simulator waiting for you to save the day.
2. The extra impressions are born of extended broad match mixed with irresponsible bidding
My other theory is that there will always be more impressions if more money is involved. The keyword matching will get looser and looser to accommodate your obvious disregard for money. I would venture to say that a big percentage of those “missed” impressions are garbage that you didn’t want in the first place.
Although the Bid Simulator is interesting, I think it’s more of an attempt to make you bid higher than it is to help your account. Think about it, Google offers you new impressions of questionable value from a mystery source. You feel compelled to get in on the action and pick one of the pretty radio buttoned options presented to you. 2 or 3 of your competitors do the same thing and now the competition for your niche ad space has just jumped up by multiple dollars. Who wins in this transaction? Not you, Google. I highly recommend that you do your own testing to find real impression levels and watch your search query reports closely to ensure you’re not getting loads of off topic clicks. An attentive mind will beat fancy tools and automation every time.
Posted by Rob Dumouchel in adwords, bidding strategy, bid_simulator | 1 Comment »
Wednesday, May 6th, 2009
 Here in the office we tend to fall in and out of love with the Content Network. Over the last couple of years it has gotten progressively better for the advertiser. It used to be downright awful for most people, but the advent of things like the placement report has given us much more control over where on the internet your ad is served. The Content Network can be a powerful generator of traffic and leads, but it is still capable of amazing amounts of waste if you do it wrong. Like everything in Adwords, there is an ignorance tax to be paid if you don’t know the right way to deal with the system. Here are some tips on how to use the Content Network without getting used.
First things first – Do NOT mix content and search in the same campaign!!! They don’t work the same way and they need to be managed separately. Plus the value of Content and Search traffic is not equal and should be budgeted separately as well. While we are talking about budgets and money, start your bids much lower in content than you would in search. In most accounts an appropriate content bid is somewhere between 1/4 and 1/2 of what you would pay in search. Obviously there are exceptions, but this rings true for the majority of accounts. Oftentimes when we take over existing accounts we discover that Content has been eating up a disproportionate amount of the daily budget and no one had any idea. If you’re going to do content, set up a new campaign for only content traffic and turn off search in that campaign.
Just because you can’t track which keyword is generating a view doesn’t mean you should just toss all your Content keywords into a bucket. Group your keywords into themes. Google takes a more holistic approach to serving Content ads. They’re looking at how relevant your ad group is to the content they’re trying to match. Content ad groups don’t need to be quite as laser focused as Search, but you should take similar care when creating them.
While doing keyword research for Content, be bolder in your keyword selections. Things you could never get away with in search could be good for content. For example if you sell Nike running shoes you would never want to bid on the word running by itself. There would be way too many off topic searches, your CTR would be awful, and it would negatively impact your Quality Score. In the Content Network you want this word because it’s relative to what your target audience is reading about. A site dedicated to running or an article about a marathon is ideal real estate for your ad, a search query for running is not.
Run placement reports on a regular basis, this is a big deal! This is the only way to really know where your money is going, and individual sites have a tendency to surreptitiously run away with a big pile of your money. This is a good place to catch fraud or just sites that you don’t want your ad served on. Typically Google will catch most major fraudulent action, but we’ve managed to retrieve large sums of money for clients based on what we’ve found in placement reports.
A couple of years ago we’d advise most people to skip the Content Network, it wasn’t a very nice neighborhood. There was value in there but, it was difficult to get to. These days we are much more likely to utilize Content because it is much more controllable. The tracking and targeting has improved dramatically. It’s still a dangerous place however. Be smart and careful with where and how you spend your money and you’ll find the Content Network to be worth the effort.
Posted by Rob Dumouchel in adwords, content-network | No Comments »
Wednesday, March 11th, 2009
In Adwords keywords are, well… key. There’s no denying that. Personally however, I believe that structure is ultimately more important than the keywords. Picking keywords isn’t really where the magic happens. Most business owners can come up with a semi-decent keyword list on their own, but the disconnect is in the implementation. Deciding how to structure these keywords into groups is where you go from a dude with a bucket full of keywords to a man with a plan.
We take over a lot of existing Adwords accounts and one of the most common mistakes we see is the Bucket campaign. A bucket is where you have done all your keyword research and then dumped all the keywords into one ad group. This isn’t a good way to run an account. In Adwords the goal is to match the topic of your ad as closely to the user query as possible. To succeed at Adwords you need to divide your ad groups down to the smallest unit possible and then target your ad text to that subject and land your visitors on the most relevant page possible. To take the time to do it right is good for your click through rates, your quality score, the user’s experience, and most importantly your conversion rate.
What I do first when setting up an account is pull together every possible keyword. I parse through the site, the individual products, competitor’s sites, enthusiast sites, and industry sites looking for keyword inspiration and collect it all in an Excel file. Once that monster list of keywords is in place, start looking for themes and trends in it. When I start to find trends or clusters of similar words I drag them into their own columns (having a dual monitor set up can be really useful for this!). To help illustrate, let’s pretend we’re working on a surf shop’s web site. You would break their keyword list into: surfboards, wetsuits, board shorts, footwear, t-shirts, hats, etc.
Once you have your first sort completed start looking at your columns of keywords, how can this be separated even more? Let’s start by looking at wetsuits. Your wetsuits can be broken down into general keywords (wetsuit), branded keywords (Body Glove, O’Neil, Blueseventy, Billabong, Aquasphere, etc.), and style of wetsuit (full suits, hooded suits, spring suits, triathlon suits). If appropriate you may even want to take some of these groups and break them into even smaller pieces by product within your brands (Blueseventy Helix, Blueseventy Point Zero, Blueseventy Reaction), or whatever logical grouping you may have available. An ad with a headline like “BlueSeventy Helix Wetsuit” is going to capture a lot more quality traffic than one that reads “Surf Shop Deals Here.”
I realize what I’ve laid out here is a lot of work, but right and easy aren’t typically the same thing. Try to put yourself in the shoes of your customer and make the process from search to purchase as easy as possible. Doing things right the first time will save you a lot of time and money down the road.
Posted by Rob Dumouchel in adwords, granularization, PPC | No Comments »
Thursday, January 15th, 2009
The idea behind geo targeting your Adwords is that you can serve your ads exclusively to people within a certain geographic range. For example you can choose to serve just the United States, Only California, or just a few cities around your office. Everybody understands how this is supposed to work but marketing is never that simple. Geo targeting is a lot more complicated than that and Google doesn’t always choose to adhere to your preset geo targets.
The first tricky part about geo targeting is determining where a search came from. Judging geographic location based on IP addresses isn’t particularly an exact science. For example, my house is in Arroyo Grande but according to Google Analytics visits from these locations have registered as Pismo Beach, San Luis Obispo, and Santa Margarita. Those are 5, 17, and 26 miles away from my computer respectively. When you’re geo-targeting you have to realize that you need to target where your customers attach to the internet, not necessarily where they physically are. We find if you draw your own custom target ranges that it’s a best practice to draw your area a little wide especially if you’re dealing with small towns. Also you’re pretty much dreaming if you think you can effectively split a city. You can draw a geo target that only covers the north side of town, but who knows how many people on the north side actually attach to the internet via servers on the north side. This gets even more exciting with proxy servers, mobile services, masked IP addresses, privacy software, and lots of other technical challenges.
The other thing that makes geo targeting a little more exciting is the Google factor. Google has a tendency to be “helpful,” especially if they can pick up a buck in the process (…think Automatic Matching and Budget Optimizers). When you geo target a campaign they take this as a firm suggestion not an absolute directive. All of your geo targeting efforts can be overridden by the right query. As far as Google is concerned relevance trumps geographic campaign settings. Because of this I can get an ad for a Milwaukee Lawyer here in California despite his geo targeting effort to cover just his corner of Wisconsin. This could be a good or a bad thing and that’s why you need to know that this can happen.
The upside is a that searcher making a super specific search like “Huntsville Alabama exterminator” is probably very interested in ads targeted to Huntsville even if the searcher is on the other side of the country. By Google deciding to serve this ad you are getting in front of a searcher that you could have never planned for or anticipated. There are a million reasons why someone from out of town would look for a product or service in another location… preparing to move, their kids go to college there, planning a vacation, they’re on vacation and planning to buy something when they get home, researching for a friend, etc. These are people who don’t fit your geo target but are specifically searching for your business.
Ultimately this is a Public Service Announcement type of post because Google will serve what they feel is relevant and you can’t stop them. On top of geo targeting you do have one last line of defense, exclusions. Within a targeted area you can choose to exclude certain cities, states, or regions. For example say that you have a tourism site for Austin, TX that is focused on bringing visitors to the city, but you don’t want to spend money on local visitors. You could target the entire state of Texas and exclude Austin. It’s not a perfect fix but it is one more layer of defense against Google deciding what they think you would want. In our testing of this, Google seems to respect exclusionary boundaries much more than inclusionary boundaries.
The bottom line is that Google puts forth a good effort to follow your geographic preferences. The system is somewhat imperfect, but so is almost everything in marketing.
Posted by Rob Dumouchel in adwords, geo-targeting | No Comments »
Thursday, January 15th, 2009
There is probably nothing that gets a good flame war going between SEO Experts and PPC Advocates quite like the debate over the quality and quantity of traffic from these two sources. We have worked on both sides of this issue and we tell clients all the time that they have to compete on both sides of the search engine results page. A good SEO strategy will improve your PPC performance because of the Quality Score connection and PPC intel can improve your SEO targeting, measurement, and performance. The reality is they are both on the search engine result page and both hold a great deal of value.
Before I get flamed by some SEO-is-the-center-of-the-universe advocate I fully acknowledge that every account is different and this blog post is the results from a limited number of accounts. I believe that SEO is an important field of study and an important part of the marketing strategy. What I dislike about SEO is that there are very few facts and lots of opinions. The SEO industry seems to run on rumors and there seems to be very little visible effort to actually prove anything.
The SEO world often proposes that PPC is a waste of money but to date I have yet to see what their costs and results look like. The reason I believe I have never seen this is that to compare it you would have to operate both and track the cost of SEO. Contrary to the sales claims of some in the SEO industry we propose that SEO, like PPC, must be done continually. You can’t optimize a web site in an afternoon and just be done. If you stop, your SEO efforts the traffic will slowly grind to a halt and we have seen this many times.
We started by looking at some of the best performing clients that we have and all of them have a relationship with an SEO expert, no surprise there. Some clients have a person on staff doing this work but most outsource it.
We examined several situations and found the same pattern over and over and we limited our study to the major keywords with clients that fully fund their PPC and professional manage their SEO. Full funding means that their budgets are high enough that their account never shuts down for lack of budget. This also means that the impression levels in the Adwords data is the best thing you can find to the actual number of searches conducted. The only data we know of that would be better would come directly from Google and they don’t give reliable statistics in this area. By using the impressions from the keyword and the organic traffic for that keyword we can estimate the CTR for organic traffic. Is it perfect – NO – but it is much better than the complete darkness you have with an SEO only situation.
We divided major keywords into Generic Terms and Client Specific Terms. The generic terms are just that, common searches where the person is looking for the product or service. The Client Specific Terms are things like the company name or their brand names. The results for these types of words were radically different.
Generic Terms
With generic terms what we found was that PPC traffic was greater than organic. This is contrary to what many in the SEO field claim, but client after client had the same result. The split is approximately 35% organic and 65% PPC and this is on words that had very strong SEO positions. Many of these words had multiple organic positions on the front page.
Client Specific Terms
With Client Specific Terms the results were quite different and this very much supports SEO claims of dominance. SEO commands over 75% of the traffic with PPC at about 25%. All of these terms had strong SEO positions and were clearly favored by the searcher. This includes results where the PPC is in the T1-T3 position and if the ads fall into the side positions the PPC results become even weaker approaching 10%.
What about Response Rates?
Clicks are one part of this discussion but goals or conversions is where the rubber really hits the road and here we found some interesting results. PPC converts at a higher rate than organic on generic searches and the difference is large with the clients we studied the differences were 11% for organic and 18% on PPC. While conversion percentages varied by client the ratio between organic and PPC remained steady.
Are Organic and PPC related?
Google swears that there is no relationship between organic and PPC and I believe them. However in the same breath I will tell you that almost every time we start or stop advertising for a client the organic responds in kind. This does not happen once in a while it happens almost every time. I believe that organic scoring and PPC quality score are largely the same thing and that as systems have developed the relationship is becoming more visible. I believe Google in that there is no direct connection between organic and PPC, but PPC creates traffic and organic is sensitive to traffic so I think there is lots of evidence of an indirect relationship. PPC exposes your business to new people resulting in more return traffic in both direct, referral, and organic. I can imagine a common situation where the first search is a generic terms resulting in PPC traffic followed by a later search for your business name with a response through the organic listing. There is also the positive reinforcement of seeing an ad and an organic listing on a SERP that can result in a click because of a higher level of trust and visibility. This is how we believe organic and PPC are related.
So what does this mean?
Getting from data to causation is at best difficult so our comments here are one possible explanation not THE reason. We know that depending on the type of search people adjust the parts of the screen they focus on. When a person is in research mode we propose that they focus more on the organic results. When they are looking to buy or find a source for a product or service we propose that they are more inclined to look at the ad space. There is no way to know if this is true but the logic passes the smell test.
We propose that a searcher who is searching for a Client Specific Term knows who they are looking for and they expect Google to give them that in the Organic reading zone. They are less likely, in our opinion, to be a new prospect for your business. They are much more likely to be a customer or an advanced stage prospect after all they know something very specific about your business.
What is your Organic Cost Per Click?
Wait a minute… organic traffic is free, right? Not really. Organic traffic is just paid for differently than PPC. SEO is a lot of labor and labor is not free. First let’s talk about how we get to the organic cost per click because it is not as simple as you might think. First we look at all the traffic from search engines that is not paid for. From this we subtract searches that are off-topic. Meaning searches that given the opportunity we would not have purchased. This process by the way is a great source of new Adwords so here is a case of SEO and PPC helping each other. Next we take out the searches that are what we would call phonebook searches. These are where the searcher is looking specifically for your business. The reason we remove this from both sides is that this is traffic that already knows who you are and they are looking for you. Organic or paid, this traffic is not a prospect – they are customers and we are studying marketing not customer service. The result we found in our study was mixed with some clients getting much better cost per click in PPC and others in SEO. One clear pattern is that the more expensive your PPC traffic is the more cost effective your SEO is likely to be. Clients with expensive PPC traffic clearly benefited from their SEO investments. It is very easy in SEO to not see the real cost per click.
Now what?
If you test this on your own data and your results match ours then it might change the way you allocate your budget resources between PPC and SEO. Each of these areas operates very differently and both require a long term strategy to produce results. Finding the right balance requires that we examine all the costs and not just the out of pocket.
Posted by Bob Dumouchel in adwords, organic traffic, Paid traffic, SEO | 2 Comments »
Wednesday, June 18th, 2008
 You can sell almost anything with Adwords, almost. So what exactly can’t you sell on Adwords? Turns out it’s a lot of stuff. Some prohibited items aren’t surprising and others are shrouded in plenty of grey area. Basically if it’s illegal, unethical, too much fun or any combination of the above you might just be out of luck.
You Can’t Sell Blatantly Illegal Items with Adwords
Shocking I know. Also if I may point out, if you’re selling this stuff online at all you don’t deserve internet access. “They’ll never catch me now that I’ve posted my address and phone number online along with the fact I like to break the law for profit… oh wait…” The following items are not only totally illegal but also prohibited from being sold via Adwords:
Drugs & Drug Paraphernalia
No selling weed, crack, meth, magic mushrooms, LSD, or any other mind-bending substances via PPC. You also can’t sell bongs, glass pipes, and other getting high accessories… except for black lights, those are still ok.
Fake Documents
No fake driver’s licenses, social security cards, diplomas, immigration papers, etc.
Steroids
It’s probably best that you can’t easily get your hands on Austrian horse steroids online.
Hate Groups
No hate groups, anti certain ethnic or religious groups, or groups that encourage violence against certain peoples.
Counterfeit Designer Goods
No fake purses, jeans, leather goods, shirts, shoes, etc.
Prostitution
You really shouldn’t bother trying with this one, that’s what Craigslist is for… and it’s free!
If it’s Illegal in Most States or You Have to be Over 18 Just to See it, Chances are You Can’t Sell it with Adwords
Things that are age restricted, have a tendency to cause moral outrage, or have the possibility of poking an eye out are generally prohibited from Adwords. Be advised this one has some grey areas to it.
Gambling
No promotion of casinos or online gambling is permitted. You also can’t promote sports books, lotteries, bingo, poker, gambling software, gambling tutorials, gambling eBooks, gambling affiliate sites, and even play for fun gambling sites.
Porn (sometimes)
This one is tricky; you can promote porn with Adwords. However there are a lot of off limits areas and you have to be very careful with your keyword strategy. You must stick with very specific queries that would only bring up adult results, and I would recommend phrase and exact matches here.
So what porn topics are banned? Anything having to do with kids, teen pornography (even if the models are 18+ and the site is legal), anything denoting youth (school girl, etc), and non-consensual material or implied non-consensual material. I’m going to guess there’s more that’s banned that Google would prefer to not spell out. (Note: even though you can promote porn we don’t. We don’t have that kind of time and you probably don’t have that kind of money)
Certain Weapons
Guns, bullets, parts of guns, switchblades, butterfly knives, brass knuckles, and other weapons with malicious intent are a no-go. You can however promote more utilitarian things like hunting knives, pocket knives, kitchen knives, and archery gear.
Tobacco
Cigarettes, pipe tobacco, chewing tobacco, snus, cigars, and anything else full of nicotine that will make you smell bad and slowly kill you is prohibited.
Alcohol (except wine and champagne)
No beer, no hard alcohol, but wine and champagne are cool. Weird I know.
Fireworks
If it is supposed to explode on purpose you can’t promote it. In all fairness you shouldn’t really ship fireworks anyways; the post office gets a little skittish about explosive packages.
No Cheating!
Academic Cheating Services
This includes test taking services, paper writing services, and anything else that is academically dishonest.
Drug Test Cheating Services
You can’t sell “cleansing” teas or your little brother’s clean urine with Adwords, sorry.
Illegal Traffic Devices
Radar jammers, plate blockers and traffic signal changers are all prohibited. Radar detectors seem to be ok however.
Miracle Cures
This doesn’t cover miracle weight loss pills so much as a magic pill with a suspicious resemblance to a tic-tac that may virtually cure AIDS and Cancer.
While we’re talking drugs and pills, prescription drugs are allowed -if- you are an Adwords approved pharmacy. You can also sell over the counter drugs but this isn’t a good place for Adwords beginners. There is an extra layer of scrutiny when you’re trying to promote OTC products so you have to factor in extra work and administration time.
Prohibited Scams, Tech, and Marketing Items
There are a lot of scams out there that Google has isolated to be dropped from the Adwords programs. Also any software of services that have an adverse effect on Google or its search results are not allowed either.
Scams, Phishing, Data entry affiliate sites, e-Gold, Dialers
If it’s a known scam do yourself a favor and don’t waste your time. If you’re bent on promoting a scam you’re going to have to come up with a new one, so you might as well put that energy towards a legit business idea.
Bulk Marketing (E-mail Spam) Products
If you have a great e-mail list of thousands of e-mails you scraped from sites around the web you can’t promote with Adwords.
Hacking & Cracking
You can’t promote sites that teach you to illegally access software, servers, websites, cell phones, unlock copyright protection, descramble cable, and anything else illegal and hacker-y. You can promote hacker skills if they are for white hat defense purposes.
Automated Ad Clicking
Adwords rule number 1, don’t mess with Google’s wallet! Automated ad clicking is a good way to get your Adwords and Adsense accounts shut down in a hurry… oh and they have a word for this -click fraud
Made For Adsense (MFA) Sites
Honestly I’m not sure how enforceable this one is, but it’s on the books for good measure.
Copyrighted Material You Don’t Own
Adwords is not the place to try and sell your pirated DVD collections. Stick to hastily set up card tables on street corners and at flea markets.
Webmaster Guidelines Violations
Don’t openly promote with a Google service services to screw with Google, not smart my friend.
Phew, that’s a lot of prohibited stuff… I hope this was educational for you all. Remember if you can’t bring it on an airplane, do it in front of a police officer, or tell your mom about it you probably can’t use Adwords to promote it. And now that I think about it I’m probably on some kind of government list after all the drug, weapon, and explosive related searches I just did to make sure my list was correct… the things I do in the name of science.
One last thing I’d like to point out is that you may be able to get away with promoting some of these items for a very, very short period of time. However your account will in time be somewhere between banned, blocked, or canceled.
Posted by Rob Dumouchel in adwords, google, prohibited | No Comments »
Thursday, May 8th, 2008
Google has already announced that page loading time was going to be a factor in Adwords quality scores, but now you can see if your landing page is quick enough. The change is supposed to go into effect in mid-June. The Inside Adwords Blog announced today that you can now view load time evaluations on the Keyword Analysis page.
So how do you get to the Keyword Analysis page? It’s pretty easy once you know where to look.
Start at the Ad Group level and make sure your keywords are visible.
Next to each keyword is a magnifying glass icon 
Click on the icon to receive the following box and click the “Details and recommendations” link.
 This brings you to a breakdown of quality score elements. You can see your landing page load time at the bottom of the box.  In theory this metric becomes an official part of the quality score next month and it has an impact on both your position and your cost per click! If your web site is not loading fast enough now is the time to assess why. Is there too much junk on your landing page? Is your hosting company doing you wrong? There could be numerous reasons as to why this could be happening, but the bottom line is you should fix it anyways! Your visitors will thank you.
Posted by Rob Dumouchel in adwords, google, landing-page-design, page loading | No Comments »
Tuesday, April 22nd, 2008
 Google Adwords can be a beautiful yet dangerous mistress… her seemingly targeted traffic, easy going daily budgets, and conservative broad matching. As you get to know each other and start to build what you think is a trust-based relationship, she slowly goes completely crazy. Like bad movie psycho girlfriend crazy (I’m looking at you Ben Stiller). Make a wrong move and she’ll set your wallet on fire with bad content network traffic, ridiculously liberal extended broad matching, and possibly throw all your clothes out the window onto the lawn because she caught you messing around with Yahoo Search Marketing.
You know Adwords isn’t perfect but she’s the best you can get. Sure there’s other fish in the sea, but that MSN chick has a lazy eye and a handlebar mustache… and who knows where those skanky banner ads have been.
Since you can’t buy your Adwords account flowers, what can you do to keep the romance alive?
Do What You’re Told!
Adwords holds all the cards in this relationship so don’t push your luck. Adwords tells you to use small focused ad groups yet you insist on a bucket. Adwords tells you to match the landing page to your ad and you send traffic to the home page. She tells you to not leave your socks on the floor in the living room… no, wait that’s my girlfriend… well you get the idea. You could make your life a lot easier if you just did what you were told. Adwords tells you how to do it right, listen!
Ask Questions
Have you ever screwed up big time with your special lady friend, and now she won’t talk to you? Seeing as you’re not even sure what you did, it’s time to do some reconnaissance with her best friend to figure out what just happened. I’m kind of like Adwords’ best girlfriend for a living.
My company gets a lot of calls from people that have been running their own Adwords Campaigns and the basic gist of most conversations is “what the hell happened to my account?” Adwords will tell you if you just ask the right way. A Search Query Report can call attention to huge amounts of waste due to the occasionally faulty logic of extended broad matching. Or a good Placement Report will show a few sites that are impressively unrelated to your business are sucking up lots of money through the content network. Adwords is full of lots of good data; you have to figure out how to turn it into information.
Put Some Effort Into Your Relationship
To be successful at anything you have to put some work into it. Keeping an Adwords Account up and running seems deceptively simple, and it is if you don’t want the best possible return out of your spending. Make plans for a date with your Adwords account on a regular basis. Light a candle, add some keywords, put on some make out music, look for inactive keywords, freshen your ad copy, look at your account from top to bottom and see what you can do to make it over. If that doesn’t work, talk about your feelings… chicks dig that.
Try Not to Talk About Money
I’m not saying Adwords is a gold digger… she’s just very opportunistic when it comes to your declared assets. Adwords has some settings that are supposed to be fun and easy and are labeled with cool words like “automatic” and “optimizer.” When Adwords wants to automatically optimize something for you, run for your life! Features like the budget optimizer are a way of getting you to fess up to how much you’re willing to spend and then taking it from you.
With a little work you and your Adwords account can be happy together for a long time, but if all else fails send Google Flowers… you never know 
Posted by Rob Dumouchel in adwords, google | No Comments »
Friday, April 4th, 2008
 Break out your Google-hosen, Adwords speaks German. Today I am impressed/worried about how smart broad match is becoming. I was reviewing a Search Query Report when I can across this: “arbeit von zu hause.” I might have been a linguist in a past life, but I’m not bidding on German keywords in this campaign.
It’s fair to say that broad matching isn’t the most beloved Adwords feature for a lot of Search Marketers. Personally I kind of like broad match, it is not without purpose. I find it inspirational. You can get a clearer view of how people really search… the creativity of the general public with a blank search box is not to be underestimated. It helps me find good new keywords and lots of negative keywords too. Plus I think you’re pretty conceited if you believe you can sit in your office and conjure up every possible combination of words that will drive profitable traffic to your web site.
On the one hand I’m impressed that Google made a multilingual leap that was correct. It’s not like the phrase is off topic, it’s dead on, but how did Google put this together? Are they using translation software somewhere? Did somebody else bid on this in an ad group containing its English counterpart and Google connected the two…? I mean seriously, it’s another language. The organic results are all in German.
The part that I am worried about is what happens if they are making poor translations. English isn’t an easy language to start with, a lot of the meaning of words in our language and others is based on context. Does this mean in the future I’m going to have to translate half of my search query report and figure out if it’s good traffic? Are my negative keywords going to look like this: tton-i ap seo-yo, sa bai di mai, ta mina pengar…
Well I guess this is just one more thing for me to keep an eye on! At least it looks like being a quintilingual Military Intelligence analyst is going to pay off after all
Posted by Rob Dumouchel in adwords, broad-match | No Comments »
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Google Adwords with her seemingly targeted traffic, easygoing daily budgets, and conservative broad matching makes you think you have found the perfect solution to your marketing needs.
